Exam: TK0-201
Title : Certified Technical Trainer (CTT+)

Section A contains 95 questions. Section B contains 65 questions.
Section C contains 166 questions. The total number of questions is
326.
Missing Explanations will be provided in the next update.
Section A



Q 1
It is the first day of a three-day computer course. One half of the learners are there on an involuntary basis and
are irritated. Which of the following describes what the instructor should do at the beginning of the course?
A. Inform the learners that they will not gain from the course unless they have a positive attitude.B. Use humor and getting-acquainted games to nudge the learners into a better attitude.C. Engage the learners in exercises that lead them to an understanding of how the course content can be useful
to them.D. Assure the learners that they would not be in the course unless their supervisors felt they needed the
information for their jobs.
Ans: C

Explanation:
IBSTPI Competency 9
The 3 R's
Learners perceive the relevance to themselves and their organization


Q 2
Refer to the following scenario:
John, an instructor, has been assigned a two-day entry-level computer class for 10 employees of a large
corporation. During class introductions in the opening minutes of the course, the instructor notices that none of
the learners are native speakers of English, the only language John speaks. The learners are clearly worried and
apprehensive because of the language barrier and appear unwilling to participate in the course. Which of the
following actions by the trainer is most likely to ensure that these learners learn as much as possible in this
situation?
A. Speak loudly so that the learners will be able to understand what is said.B. Omit more difficult material because the learners probably will find the material too difficult.C. Omit introductory and basic material to allow more time to explain more difficult material.D. Cover course material at a pace that allows learners to feel comfortable and get involved.
Ans: D
Reference: ibstpi, page 51


Q 3
In the middle of a well-organized lecture, an instructor is asked a question that is irrelevant to the lecture. The
instructor informs the learner that the question is not pertinent of the topic. Which of the following best
describes the error the instructor has made in this situation?
A. Failure to implement a variety of instructional methods.B. Failure to demonstrate flexibility in responding to learner needs.C. Inadequate planning for instruction.D. Lack of planning to minimize distractions.
Ans: B


Q 4
An instructor has just completed an instructional assignment which the instructor believes was less than
successful. A variety of unexpected problems surfaced during the course, some of which were beyond the
instructor's control. Each of the following difficulties should be reported to the training manager who schedules
training sessions EXCEPT:
A. Logistical difficulties that resulted in learner absenteeism and lateness.B. Equipment that failed to operate properly.C. Course materials that did not match the needs of learners as the course progressed.D. Facilities that were faulty and inadequate.
Ans: A


Q 5
Having determined that some learners are unfamiliar with computers, the instructor gives these learners an
overview of computers to familiarize them with the vocabulary and concepts before the start of the actual
course. Which of the following learner characteristics did the instructor take into consideration?
A. Prior knowledgeB. Group differenceC. Learning stylesD. Teaching styles
Ans: A


Q 6
The next three questions are a set.
Select the appropriate instructional activity from the list below that would be most appropriate to guide
instructional decision-making. Each choice may be used once, more than once, or not at all. Fred is teaching a
class that is making little progress. The learners are employees of two recently merged companies with very
different corporate cultures. These differences have resulted in nonstop bickering that is not related to the
course material. Which approach should Fred use in this situation?
A. Manage group interactions and participation.B. Make adjustments in learning materials.C. Implement a variety of standard instructional methods.D. Use media effectively.
Ans: A

Explanation:
IBSTPI Competency 4
Manage the learning environment and group interaction and participation


Q 7
According to ibstpi competency 4 concerning managing the time available for the course, the instructor is
responsible for each of the following EXCEPT:
A. Allowing participants to take scheduled breaks.B. Pacing activities in consideration of learner needs.C. Adjusting instruction due to unanticipated time constraints.D. Ensuring that participants attend each scheduled session.
Ans: D

Explanation:
IBSTPI Competency 4
It is the responsibility of the learners to attend


Q 8
For this question, decide whether the action makes it likely or unlikely that the trainer will achieve the goal.
Select the best statement of the reason that the action is likely or unlikely to accomplish the goal.
GOAL: To use an effective opening that will raise the participants' level of
comfort and interest in an introductory computer course for support staff.
ACTION: Begin the session by relating a story about an ineffective presentation
the instructor once made to a group of marketing managers.
A. LIKELY, because beginning the session with a personal story about a previous failure will earn learner
respect.B. LIKELY, because personal anecdotes relax the audience.C. UNLIKELY, because this anecdote does not attempt to engage learner interest in the course.D. UNLIKELY, because this group of learners did not personally known the marketing managers mentioned in
the story.
Ans: C


Q 9
Select the appropriate instructional activity from the list below that would be most appropriate to guide
instructional decision-making. Each choice may be used once, more than once, or not at all. Patrick is unusually
youthful in appearance. When teaching groups of older learners, he has noticed that they are frequently reluctant
to accept his competence to teach them. Patrick has just received a teaching assignment for a group that he
knows will be primarily bade up by learners 15 to 20 years older then he is. In this situation, what should be
Patrick's first instructional priority?
A. Demonstrate acceptable personal conduct.B. Demonstrate content expertise.C. Demonstrate flexibility in response to learner needs and interests.D. Demonstrate effective questioning techniques.
Ans: B

Explanation:
IBSTPI Competency 3
Establish and maintain instructor credibility


Q 10
Which of the following is the most effective technique for a trainer to use to help learners relate course content
to their individual job requirements?
A. Hand out a list of supplementary materials that can be ordered by telephone.B. Give lectures that address how course material relates to several of the participants' job-related tasks.C. Assign an exercise in which the participants are asked to apply course elements to job-related tasks.D. Break into small groups to brainstorm real-world applications for course content.
Ans: D


Q 11
Two hours before the end of a one-day training course, the instructor is notified that a noisy emergency repair is
commencing near the training room. This repair will take at least one hour to complete. If all of the following
actions are possible, which is the best action for an instructor to take in this situation?
A. Obtain a clip-on microphone for speaking over the distracting noise.B. Move the class to an available room away from the noise until the repair is completed.C. Continue the training until the noise becomes too distracting and then dismiss the class.D. Change the agenda and conduct an informal discussion about the content learned in the course.
Ans: B

Explanation:
IBSTPI Competency Two, page 36
Control physical environment
Plan ways to minimize distractions


Q 12
Michael is teaching a course in which he has noticed that the learners differ greatly in what they expect from the
course. Which of the following actions should Michael take to ensure that instruction is effective for this class?
A. Deliver course material exactly as the teacher's manual specifies.B. Poll the learners regarding what should be included and eliminated.C. Have the learners with the highest expectations about the course modify their expectations to fit those of the
group.D. Adjust the course materials and agenda to meek the needs of the learners.
Ans: D


Q 13
Which of the following techniques is most likely to optimize group participation?
A. Calling on learners and asking each a question.B. Handling out sets of written questions.C. Asking a question of the group in general and waiting for a response.D. Making a statement and then asking whether the learners have any questions.
Ans: B


Q 14
For this question, decide whether the action makes it likely or unlikely that the trainer will achieve the goal.
Select the best statement of the reason that the action is likely or unlikely to accomplish the goal.
GOAL: To motivate a group of learners in a training session who are more
advanced than the other learners and who are therefore growing
frustrated with the pace of instruction.
ACTION: The trainer allows the advanced learners to develop and work in a
group project during part of the class time.
A. LIKELY, because the more advanced learners will be glad to spend time talking among themselves.B. LIKELY, because the more advanced learners will respond positively to the opportunity to use their skills
creatively.C. UNLIKELY, because the more advanced learners will resent the additional effort being asked of them.D. UNLIKELY, because the less advanced learners will insist on participating in the project.
Ans: B


Q 15
When a trainer repeats a learner's question to confirm understanding of it, the trainer is:
A. Using eye contact effectively.B. Demonstrating active listening techniques.C. Practicing use of appropriate question types and levels.D. Showing content expertise.
Ans: B

Explanation:
IBSTPI Competency 7
Use active listening techniques


Q 16
A group of learners in a training session are talking among themselves while the instructor is lecturing. Which
of the following is the first step the instructor should take to manage the situation?
A. Interrupt the lecture to ask the group to stop disturbing the class.B. Establish eye contact with the group who are talking to discourage their side conversation.C. Ask one of the learners in the group a difficult question to demonstrate that everyone needs to be listening.D. Substitute another instructional strategy for the lecture.
Ans: D


Q 17
Dan is planning to break a class of 25 learners into small groups for discussion. Each group will be led by a
group leader who has expertise in the subject matter. The function of the group leader is to respond to problems
and keep the discussions on topic. Many of the nonleaders have more seniority than the leaders. Which of the
following should Dan consider before implementing this plan?
A. Whether the leaders have sufficient confidence to facilitate the discussion without feeling intimidated or
being overbearing.B. Whether the senior group members and the discussion leaders work in close proximity to one another in the
company.C. Whether the members with more seniority would prefer to be in discussion groups with one another.D. Whether the discussion leaders perform a similar role on a regular basis in their work areas or have other
experience as leaders.
Ans: A


Q 18
An instructor is teaching a group of learners who are about evenly divided: half understand the lesson well and
half are having great difficulty. Which of the following is the course of action the instructor should take under
these circumstances?
A. Provide challenge exercises for the quick learners and spend additional time working with slower learners
during small group sessions.B. Teach to the lowest common denominator to motivate slow learners and inform the faster learners that they
already understand the material.C. Teach the course as it is written because that material is what the customer approved and expects to be
taught.D. Suggest that each learner who is having difficulty ask one of the more able learners for help.
Ans: A


Q 19
For this question, decide whether the action makes it likely or unlikely that the trainer will achieve the goal.
Select the best statement of the reason that the action is likely or unlikely to accomplish the goal:
GOAL: To foster the learners' ability to adapt the concepts they have learner
to other environments and situations.
ACTION: The instructor assigns unfamiliar tasks related to the concept to
groups' of learners and monitors the group's performance.
A. LIKELY, because in groups the learners will try hard to complete the unfamiliar tasks to keep from
appearing incompetent.B. LIKELY, because responding to simulated situations approximates the demands of facing real situations.C. UNLIKELY, because the instructor will not be able to monitor each of the groups adequately at the same
time.D. UNLIKELY, because the exercise will not cover all the situations a learner might encounter.
Ans: B


Q 20
For this question, decide whether the action makes it likely or unlikely that the trainer will achieve the goal.
Select the best statement of the reason that the action is likely or unlikely to accomplish the goal.
GOAL: To enable experienced instructors to further develop their instructional skills.
ACTION: Place instructors in a class in which they take turns playing the role of
the instructor and other participants provide feedback.
A. LIKELY, because it will give the instructors a chance to see what learners experience.B. LIKELY, because the instructors will have the opportunity to analyze and refocus their teaching methods.C. UNLIKELY, because experienced instructors often resists further training.D. UNLIKELY, because effective teaching techniques can only be acquired by actual teaching.
Ans: B(?)


Q 21
A company has just finished evaluating the performance of two instructors it used over the past year. It found
that one instructor who mixes role-play, small group activity and oral reports from learners with lectures has
been consistently more effective than the other who only teaches by lecturing. What should be recommended to
the less effective instructor?
A. Recommend revisions and changes to existing course material.B. Provide a rationale for the use of the lecture technique.C. Consider the group dynamics for each of the methods.D. Implement a variety of standard instructional methods.
Ans: D

Explanation:
IBSTPI Competency 10 + 11