Online IT Certification 

Each of the following is an appropriate method for an instructor to use in evaluating the effectiveness of a
course EXCEPT to:
A. Ask the learners on the last day of the class what grade they think they should get in the course.B. Give the class a comprehensive final exam on the last day of the class.C. Send a follow-up questionnaire to the learners a month after the course ends asking about their ability to
apply course content on the job.D. Send a follow-up questionnaire to the learners' employees a month after the course ends asking them to
evaluate learners' use of course content on the job.
Ans: A

Explanation:
IBSTPI Competency 14
Covers post course evaluations and who the must be sent to.
One cannot ask the learners to mark themselves


Q11
Each of the following is an effective technique to use in a presentation EXCEPT:
A. Using eye contact to monitor understanding during the presentation.B. Using nonverbal cues such as gestures and movement.C. Employing appropriate humor and anecdotes.D. Postponing audience questions to the end of the presentation.
Ans: D

Explanation:
IBSTPI Competency 6
A,B and C are all examples of presentation techniques except D
D refers to managing the learning environment


Q12
A technical instructor will be presenting a session to introduce a new computer system to technical personnel.
The instructor is aware that most of the employees are adamantly opposed to the new system and others are, at
the very least, unhappy with the prospect. As preparation for addressing the hostile audience, which of the
following techniques would be most likely to produce a persuasive and convincing presentation?
A. Eliminating the risk of misspeaking by reading from a prepared text.B. Using a lectern to conceal nervous hand motions and to increase the presenter's feeling of security.C. Maintaining eye contact with opponents to demonstrate that the presenter is not intimidated by their
disapproval.D. Anticipating the opposition's point of view and using the question-and-Ans period to diffuse the
arguments.
Ans: D

Explanation:
IBSTPI Competency 7
In this situation the trainer would be more prepared to diffuse the argument if they
are prepared for it.


Q13
Which of the following is the primary purpose of using role-play to facilitate learning?
A. To allow learners to practice a new skill in a safe setting.B. To provide an opportunity for the instructor to evaluate learners' skills.C. To motivate learners to read the course material.D. To allow advanced learners to demonstrate their expertise.
Ans: A

Explanation:
IBSTPI Competency 4
Learners display confidence and comfort
Provide opportunities for learner success


Q14
According to the ibstpi standards, which of the following is the most important consideration when selecting an
instructional site?
A. The site should be comfortable for all trainees.B. The site should match the specifications in the course plan as closely as possible.C. The site should offer convenient access to photocopying and other facilities.D. The site should provide a variety of recreational activities for all trainees.
Ans: B


Q15
According to the ibstpi standards, an instructor is expected to evaluate learner progress toward instructional
objectives by using each of the following techniques EXCEPT:
A. Making multiple observations of each learner.B. Administering tests and other suitable instruments.C. Performing evaluations in a manner that is unobtrusive.D. Measuring learner accomplishment according to the instructor's personal opinions.
Ans: D

Explanation:
IBSTPI Competency 12, page 94
Judgment is not based on instructor competencies


Q16
A learner makes an inappropriate comment during class introductions and continues to do so during small-group
interaction. According to the ibstpi standards, the instructor should first take which of the following
steps?
A. Discreetly speak to the learner to discourage this behavior.B. Request that the learner's supervisor speak to the learner about the behavior.C. Announce to the class that the comments are inappropriate.D. Respond with humor to the comments and try to make light of them.
Ans: A
IBSTPI Competency 4, Pages 52-53
Performance 7
Individuals are prevented from engaging in unsafe or illegal activities
Learner self-esteem is maintained


Q17
During training, adjustments to instructional methodologies and activities may be required because of
limitations of the instructional setting. When this is necessary, it is important for the instructor to do each of the
following EXCEPT:
A. Report changes made to instructional media and provide a rationale.B. Explain differences in activities and schedules and provide a rationale.C. Redesign the course objectives to accommodate the instructional setting.D. Evaluate the effects of the instructional setting on learner progress.
Ans: C

Explanation:
IBSTPI Competency 13
Evaluate delivery of instruction


Q18
An instructor is given an assignment to each a group of learners who are reported to have some familiarity with
the subject matter of the course. On the first day of class, it becomes apparent that the learners have no
familiarity with the subject. Which of the following is the most appropriate action for the instructor to take in
this situation?
A. Teach the learners in the way already planned.B. Determine who provided the erroneous report about the learners.C. Adjust the course materials to fit the needs of learners.D. Refer the learners to a more basic course.
Ans: C

Explanation:
Ibstpi Competency One
Analyze course materials and learner information
The whole group needs an understanding
Trainer must make minor adjustments but also maintain integrity of course and adapt their delivery accordingly