A. average call lengthB. utilization percentageC. average calls per hourD. number of missed callsE. total time all ports busyAns: A, B, C


Q35
Which of the following are standard features of the Cisco Unity software? (Choose all
that apply.)A. voice mailB. fax notificationC. multiple languagesD. audiotext applicationE. RSA enhanced securityAns: A, E


Q36
Which of the following are standard features of the Cisco Unity software? (Choose all
that apply.)A. voice mailB. fax notificationC. voice recognitionD. View mail for outlookE. System administration toolAns: A, E

Q4
You are a technician at CertKing . Your newly appointed CertKing trainee wants to know what is specific
for a global command.
What should you tell her?A. A command that is available in every release of IOS.B. A command that can be entered in any configuration mode.C. A command that supports all protocols.D. A command that is implemented in all IOS versions.E. A command that is set once and affects the entire router.Ans: E

Explanation:
When you enter global configuration mode and enter a command, it is applied to the running configuration file
that is currently running in ram. The configuration of a global command affects the entire router. An example
of a global command is one used for the hostname of the router.
Incorrect Anss:A. Global configuration commands must be performed while in global configuration mode. For example,
when you are in the interface configuration mode, you most likely will need to exit out into global mode to type
in the commands.B. Global commands do not necessarily support every protocol.C. This is not necessarily true, since there are certain global commands that are supported on one feature set
that are not on a different feature set of IOS.E. Global commands can become outdated, and can be replaced by newer commands in the newer releases of
IOS.


Q5
You are a trainee technician at CertKing . Your instructor wants you to convert the first octet in Class B
address range to binary.
What would your reply be?A. 00000111-10001111B. 00000011-10011111C. 10000000-10111111D. 11000000-11011111E. 11100000-11101111Ans: C

Explanation:
The class B address range is 128.0.0.0-191.255.255.255. When looking at the first octet alone, the range is 128-
191. The binary number for 128 is 10000000 and the binary number for 191 is 10111111, so the value rang is
10000000-10111111.


Q6
You work as a technician at CertKing . You configure router on the CertKing network but you cannot
ping the serial port of the neighboring router. You issue the show running-config command. The
output from this command displays the word "shutdown" for the serial interface. You issue the show
interface s0 command.
Which of the following lines would you expect to be displayed in the output?A. Serial 0 is up, line protocol is upB. Serial 0 is up, line protocol is downC. Serial 0 is down, line protocol is downD. Serial 0 is down, line protocol is upE. Serial 0 is administratively down, line protocol is downF. Serial 0 is administratively down, line protocol is upAns: E

Explanation:
To bring down an interface for administrative reasons and, as a side effect, remove the connected router from
the routing table, you can use the shutdown interface subcommand. To enable the interface back up, issue the
"no shutdown" configuration command.
Incorrect Anss:A. This is the status of a fully operational interface.
B, C. These are the results of line problems or configuration errors.
D, F. These two interface conditions should never be seen.

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